Data protection

Who we are: I am an independed freelance Complementary therapist that offer mobile complementary therapis in your home. I also treat at Earthlife Kew and Alexandria Healing Centre - west Ealing. Clients and Earthlife Kew will be covered by Earthlife's privacy policy.

Why we have this policy: Privacy is important to our customers and we want you to understand why we need to collect personal data, how we use that information and how we protect it. Pesonal information includes name, address, e-mail address, contact number. You is refered to either you or animal that we treat.

When you e-mail us or fill in a contact form online:

What we collect: Your name, contact number/e-mail address and information about relavated treatment you are interested in.

Why we colled it: To be able to reply to your query. We do not store details on data base. The information is either destroyed immediatly if not treatment is arranged, or printed out and stored with consultation form in a lockable cupboard that is only accessable to the therapist. This information is destroyed after 7 years of your last treatment together with your consultation form.

When you call us: When you call we may ask you for your name, address if you arrange a home vitit, phone number.

Why we collect it: We ask for your name so we can talk to you in a friendly way, phone number so that we can get back to you on any queries or we need to make changes to your booking. We only ask for your address if you make an appointment and would like to have a home visit. No information is stored on the data base. If you do not make an appointment then all information is destroyed immeditaly. If you make an appointment the information is stored with your conslutation form in a lockable cupboard that is only accessable by the therapist and destroyed 7 years after your last treatment.

When you attend treatments:

What we collect: In your fist treatment we will ask you to fill in a consultation form. This form will include details such as your name, address, date of birth, email address, phone number, GP details/Vet details and relevant health and well-being history.

Why we collect it: We are legally obliged to have every client fill in a consutation form. This form is stored in a lockable cupboard and only accessable to the therapist. Consultation forms are keept for 7 years after your last treatment and after that destroyed. It will be used as a record of your treatments,  and record of any changes to your health and well being. The conslutation form is also used to tailor your treatment to your individual needs.

What is your rights: You have the right to know what personal information we hold about you. You have the right to ask for it to be erased. Should you have a complaint, you have the right to request contact details of the supervising authority/Association in order to lodge this.

Who do we share your personal information with: Information will only be shared by your consent or request with your GP or Vet. No information is stored on the Data base or shared with any other businesses or organisations. We have not and would never pass your details on to 3rd party. We do not send out News letters or other e-mails. We only reply to your request.

Contact phone number: 07983329465, email: johanna@holistictherapyandhealing